Payment conditions

All orders must be paid in advance.
Your purchase can be paid using a Credit Card: (Visa or Mastercard). You can also choose what
currency you’d like the payment to be made; EUR or RON.
Your order will be processed straight after the payment is completed.
No credit card fees will be charged in the online shop.
You can see the status of your order by logging into the shop under "My Account" (Link down in
the footer) and "My Orders". We will also send you an email about any status changes to your
order.

Shipping costs and delivery time

Shipping fees Delivery time

Destination 1 pair Extra pairs
Bucharest Free Free 5 working days*

Romania 5 € 7 working days**
European Union only 20€ +10 € 10 working days**
* The delivery takes place always during the delivery hours of the carrier company on working days.
** The delivery takes place always during the delivery hours of the carrier company in charge on working
days. This is an estimated period of delivery and can be delayed for customs reasons out of Triple Step
control.

Triple Step don’t ship Internationally or non EU Countries.
There is no possibility of delivery at a post office box.
At the end of the purchase process you will receive a tracking number via email. With it you will
be able to check where your package is at every moment, until the delivery.

Prices
For her (Mirra, Lunna, Adda) 115 eur / 1 pair
Form him (Yonn, Vossy) 125 eur / 1 pair
All prices are stated including the respectively legal value added tax.

Return policy
We have a 15 days return guarantee.
You can send the unused shoes with an unmarked leather sole back to our office through a
carrier service of your choice and we’ll refund you the cost of the shoes once they are checked.
The gift card isn't refundable in any case.
The shipping fees aren't refundable in any case.

Data protection
1. The seller saves the order data necessary for the order processing (name, address, email
address, insofar you have stated it in your order in the online shop). The data required for goods
dispatch (name, address) are forwarded to our hereby-assigned contract partner (logistics
company) if required for the purpose of goods dispatch. Beyond that, we save the necessary data
like time of order and time of goods dispatch for the internal order control.
2. Your order data (name, address) are collected, processed, and used by us for purposes of
advertisement, market and opinion research. Of course you are authorized to oppose this use of
your data anytime. Should we have received your electronic mail address in connection with the
sales of goods or services, we will use this address for direct marketing for similar goods or
services. Of course you are authorized to oppose this use of your data anytime.You can send
your objection to: …………………….

3. Your order and payment data is processed and used by us for the purpose of internal
evaluation of the payment behaviour for further orders.
How to measure your feet?
Place a sheet of paper on the floor, touching the wall. Situate your foot with your heel resting
against the wall. Mark vertically on the sheet (you can help with a rule) to where the longest
finger reaches (which does not have to be the big toe). Measure the resulting distance

Data Privacy Policy
Obligation to provide information
● Protecting your personal data is very important to us. For this reason, we always process
data in compliance with the applicable legislation (GDPR, Romanian
Telecommunications Act). This privacy policy outlines the most important aspects
relating to data processing when using our website.
● Contacting Us. On our website we offer you the opportunity to contact us, either by
email and/or by using a contact form. In such event, information provided by the user is
stored for the purpose of facilitating communications with the user. No data is transferred
to third parties. Nor is any of this information matched to any information that may be
collected by other components of our website.
● Data Storage. We point out that for the purpose of easier shopping and subsequent
contract processing by the web shop operator in the context of cookies, the IP data of the
subscriber are stored, as well as the name, address, e-mail address and telephone number

of the buyer. In addition, the following data is also stored with us for the purpose of the
contract: Name, address and your telephone number, if you have specified this, for
example, when you order in the online store. The data provided by you are required to
fulfill the contract or to carry out pre-contractual measures. Without this data we can not
conclude the contract with you. A transfer of data to third parties does not take place,
with the exception of the transfer of the credit card data to the processing bank / payment
service provider for the purpose of debiting the purchase price, to the transport company /
shipping company commissioned by us to deliver the goods and to our tax advisor to
fulfill our tax obligations. After termination of the shopping process, the data stored with
us will be deleted. In the case of a contract, all data from the contractual relationship are
stored until the expiry of the tax retention period (7 years). The data name, address,
purchased goods and date of purchase are also stored until the end of product liability (10
years). Data processing takes place on the basis of the statutory provisions of § 96 (3)
TKG and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the
contract) of the GDPR.
● Cookies. Our website makes use of so-called cookies in order to recognize repeat use of
our website by the same user/internet connection subscriber. Cookies are small text files
that your internet browser downloads and stores on your computer. They are used to
improve our website and services. In most cases these are so-called "session cookies" that
are deleted once you leave our website. To an extent, however, these cookies also pass
along information used to automatically recognize you. Recognition occurs through an IP
address saved to the cookies. The information thereby obtained is used to improve our
services and to expedite your access to the website. You can prevent cookies from being
installed by adjusting the settings on your browser software accordingly. You should be
aware, however, that by doing so you may not be able to make full use of all the
functions of our website.
● SSL Encryption. For security reasons and to protect confidential content during transfer,
this site uses SSL encryption, for example, when you send enquiries to us as the site
operator. You can tell that a connection is encrypted if the ‘http://’ in your browser’s
address bar changes to ‘https://’ along with a lock symbol next to it. When SSL
encryption is enabled, data you send us cannot be read by third parties.
● Information/Cancellation/Deletion. On the basis of the Federal Data Protection Act,
you may contact us at no cost if you have questions relating to the collection, processing
or use of your personal information, if you wish to request the correction, blocking or
deletion of the same, or if you wish to cancel explicitly granted consent. Please note that
you have the right to have incorrect data corrected or to have personal data deleted, where
such claim is not barred by any legal obligation to retain this data.

● Newsletter by MailChimp . We use MailChimp to send our newsletter to our
subscribers. MailChimp s a service provided by The Rocket Science Group, LLC, 512
Means Street, Suite 404, Atlanta, GA 30318, USA.. The data stored when you registered
for the newsletter (email address, name, IP address, and time and date of registration) will
be sent to a server operated by The Rocket Science Group in the United States and stored
there in accordance with the EU-US Privacy Shield. . Further information about the data
protection offered by MailChimp can be found at: http://mailchimp.com/legal/privacy/
Further information about the EU-US Privacy Shield can be found at: Die
Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
http://ec.europa.eu/justice/data-protection/international-transfers/eu-us-privacy-
shield/index_en.htm
You may cancel your newsletter subscription and revoke your consent to the storage of
this data at any time with future effect. For instructions to take this step, please refer to
the confirmation email and each newsletter.
● Facebook. Our website employs components provided by facebook.com. Facebook is a
service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Each time
our website receives an access request equipped with a Facebook component, the
component prompts your browser to download an image of this Facebook component.
Through this process, Facebook is informed precisely which page of our website is being
visited. When you access our site while logged into Facebook, Facebook uses
information gathered by this component to identify the precise page you are viewing and
associates this information to your personal account on Facebook. Whenever you click
on the “Like“ button, for example, or enter a comment, this information is transmitted to
your personal account on Facebook and stored there. In addition, Facebook is informed
of your visit to our website. This occurs regardless of whether you click on a component
or not. If you wish to prevent the transfer to and storage of data by Facebook about you
and your interaction with our website, you must first log out of Facebook before visiting
our website. The data protection policies of Facebook provide additional information, in
particular about the collection and use of data by Facebook, your rights in this regard as
well as the options available to you for protecting your privacy: https://de-
de.facebook.com/about/privacy/ You can find an overview of Facebook plugins at
https://developers.facebook.com/docs/plugins/
● Instagram. We promote the service Instagram on our website. Instagram is a service of
Instagram Inc. By means of the integrated "Insta" button on our page, Instagram receives
the information that you have accessed the corresponding page of our website. If you are
logged into Instagram, Instagram may assign the visit to our site to your Instagram
account and link the data by this means. The data transmitted by clicking the "Insta"

button is stored by Instagram. You can find more information regarding the purpose and
scope of data collection, its processing and use, as well as your related rights and
settings options for protecting your privacy in the Instagram data protection notice under
https://help.instagram.com/155833707900388.. To prevent your visit to our site from
being accessed by your Instagram account, you must log out of your Instagram account
before visiting our site.

Frequent questions and answers
1. Where and what are Triple Step made from?
Triple Step shoes are designed and handmade in Bucharest, Romania. They are made
from 100% leather, including italian leather sole.
2. How do I take care of my Triple Step shoes to last longer? Just like our own skin,
brusque changes in temperature or humidity are the greatest enemy of leather shoes and
as Triple Step are entirely made of leather it is important to keep them hydrated by
rubbing some moisturising lotion into them once a month. It is important to moisturize
the leather sole as well so that it doesn't crack over time. If your shoes get too damp then
the best solution is to fill them with kitchen roll or newspaper and wait at least 24 hours
for them to dry out completely. Once dry, remove the paper and apply a good coating of
moisturising lotion all over the shoe (inside, outside and sole) and leave them for 24 or 48
hours so that the lotion is absorbed completely. After a time it is normal that small
abrasions or scratches may appear in the leather and for this shoe polish can be used. The
leather sole may also become worn after prolonged usage, but this does not mean that the
shoe needs to be thrown away. It is possible to take the shoe to a cobbler for them to add
a half leather sole like the original or a rubber one if a non-slip sole is prefered. If you
have any other doubts or questions then you can write to us at hello@triplestep.ro and
we will get back to you as soon as possible.
3. Is there a guarantee for shoes? Triple Step have the guarantee of being handmade in a
reputable and experienced Romanian shoemakers. Although there is no guarantee similar
to that found with electronic products, if you have any problems with our shoes then
please do not hesitate to contact us and we will do everything in our power to find a
solution. Contact us at hello@triplestep.ro.
4. Is there a chance to see and probing shoes before buying them? You can see, try on
and buy our shoes at our workshop in Bucharest or during a swing festival in which we
are participating. Contact us at hello@triplestep.ro.
5. What is the procedure to buy Triple Step shoes? Go to the “shop” tab and you'll find
that it's easy: just choose the style, size and colour that you would like. Once you have
introduced your payment details we will send you a confirmation email with all of the
information.

6. Can I make an order if I do not live in Romania? Yes, it is possible to make an order
if you live in any EU Countries. The process is exactly the same, the only thing that may
change is the shipping costs.
7. The prices include VAT and Shipping costs? All of the prices which appear on the
page include VAT and are the final price that you will pay for your Triple Step shoes.
Shipping costs depend on the destination:
● Delivery in Bucharest
● Delivery in Romania.
● European Union: shipping costs are 25 €.
8. How can I use a gift voucher? You just have to select the type of voucher that you
would like to give as a gift and once it has been purchased we will contact you with a
promotional code for the amount selected which can then used on-line. If the product is
selected on-line and delivery is outside Romania, shipping costs will be added during the
buying process (25€ for the European Union).